Dropbox Keeps Files I Deleted Showing Up Again on My Multiple Computers
Set syncing problems in Dropbox
This article covers basic fixes for Dropbox sync issues and startup problems. Try the steps below if:
- Your files and folders won't update.
- Some files don't appear on a device.
- Your files have a long time to update or appear to be stuck.
- You see errors like "Dropbox is damaged" or "access denied".
Learn more about how Dropbox syncs your files.
Note: If your device has an unreliable internet connexion or a file is very large, it may take longer for Dropbox to sync. You can await a few minutes for Dropbox to grab up. If that doesn't work, try the steps below.
Sections in this commodity:
Locate Dropbox
- On the web:
- On your phone or computer, visit world wide web.dropbox.com.
- On your reckoner:
- Yous tin find Dropbox in the Dropbox folder in File Explorer (Windows) or Finder (Mac).
- You can click the Dropbox icon in your taskbar (Windows) or menu bar (Mac).
- On your phone or tablet:
- You lot tin can employ the Dropbox mobile app.
Cheque your internet connection
- Check that your device is connected to the internet.
- Yous can perform a speed test to learn more about your connection.
- If your device uses data, connect to Wi-Fi instead.
Reopen or refresh Dropbox
- If you're on the Dropbox website, refresh or reload dropbox.com.
- If you're using the Dropbox desktop or mobile app, quit and relaunch the app.
Make sure Dropbox supports your device
Check our system requirements article to make sure your device and operating organisation are supported by Dropbox. If it'southward non, you can update your device or use a different one.
On Mac, give Dropbox full disk access
If you're on a MacOS x.15 or higher, follow these steps to set up your permissions to allow Dropbox.
Note: Make sure yous're signed in to dropbox.com before you brainstorm.
- On your reckoner, click the Apple menu (Apple icon) in the elevation left corner of your screen.
- Click Organisation Preferences.
- Click Security & Privacy.
- Click the Privacy tab.
- In the bottom left corner, click the lock icon side by side to Click the lock to make changes.
- Enter your Mac username and password.
- In the menu on the left, scroll down and click Full Disk Access.
- Cheque the box next to Dropbox.
- Click Afterward.
- In the menu on the left, click Accessibility.
- Check the box adjacent to Dropbox.
- Click the lock icon again.
- Quit and relaunch the Dropbox desktop app.
Check your accounts
You can sign in to multiple accounts on the same device, then if you're missing a file that should have synced, make sure you're on the right account. Learn about how to sign into or out of Dropbox.
Bank check your sync status
If your files and folders are dissimilar beyond your devices, you tin check your sync status. You tin likewise brand sure selective sync hasn't removed folders from your device.
Keep the Dropbox desktop app open up
- If y'all added a file to the Dropbox folder on your calculator, you must continue the Dropbox app running to sync information technology on dropbox.com or the mobile app.
- Once your files are synced across your devices, you tin can shut Dropbox on your calculator.
Close your other applications
If you lot take one of your Dropbox files open up in another awarding, like Word, your file might not sync properly. Shut all non-Dropbox applications, then close and re-open the file on Dropbox.
Bank check your file names
Certain special characters, like "*" (asterisk) or "/" (forward slash), aren't compatible with all devices. Remove whatever special characters in your filenames. Learn more about how to name your files.
Make sure you lot've saved your file to Dropbox
- Search your computer for the file with the search bar in your taskbar (Windows) or Spotlight in your menu bar (Mac). If information technology's not in Dropbox or a connected app, information technology will not sync with Dropbox.
- Learn how to manually add files to Dropbox.
Check whether a folder is added to your account
If y'all edit a file that'due south in a shared folder, simply the folder is not in your account, the changes you make to the file won't appear in the folder. Learn more about how to add together a shared binder to your account.
Brand certain others oasis't changed or moved your file
Sign in to dropbox.com and check to brand sure no one moved, deleted, or renamed your file or binder. Learn how to recover missing files.
Get more than help
If you lot've tried all the steps above and your files withal won't sync, visit our advanced sync troubleshooting folio or contact us.
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Source: https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing
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